Biddys O'Barnes in

03/11/2025: I really expected better of a five star, expensive hotel. We were greeted warmly, but they asked us about preferences and choices with food and activities but booked us in the opposite of what we had chosen. The spa was like going to a community pool, stepping over kids and their detritus to get to a locker room shared by the pool area, no robes or slippers, no pleasant waiting area or relaxing music. Just the noise of families splashing about. I was hoping for elegant and elevated but got what I would expect from a 3 star hotel. Furthermore, the more recent wing of the hotel was falling apart with leaks in the ceilings, mismatched bulbs with different color temperatures, a tempting bathtub that did not work, and dingy dark hallways. It really needs a good designer to come in and gut the place. As a Fairmont managed property, I thought we would be getting better.

03/10/2025: Amazing place! Staff were helpful & friendly.