Koffee & Kale in Dublin

28/11/2024: My experience is with the new place on Nassau street. The food is really good, but the waitress there needs to brush up her communication skills. I was greeted with a loud 'what do you want?' which sounded rather aggressive. I had heard speak French to her colleague and decided it may be a language barrier so mentioned in French that it was a tad abrupt way to address a customer. To which she replied in the same tone 'oh yeah but I'm French'. I lived in Paris a few years so I guess it's a cultural challenge to move to a city where people are actually friendly, but had I not witnessed her colleague being courteous, it would really put me off coming back. In a city where there is so much choice of good food, the attitude of the staff can really break a business, I'd seriously advise the manager to provide a bit of customer service training.

04/11/2024: Was in here yesterday for first time. My baby pulled my hot chocolate cup (full!) down from table covering the seat and table and floor. The staff (particularly lady with short curly hair) were so unbelievably kind and quick to sort it all out. A huge thank you to that woman in particular, she was fantastic and very patient. And she replaced my hot chocolate free of charge which was greatly appreciated. Thank you so much. Incidentally, the hot chocolate was the best I’ve had in a good while also. Thank you again for your kindness. We will be back.