15/03/2026: Hi myself Sherin, I would like to share a wonderful experience with everyone which I have experienced in Ruchi.
Last Monday on 09th march around 9 pm, after my duty, I ordered food from Ruchi through Deliveroo app. And around 10pm, I received a call from Deliveroo person and said that he is waiting outside my apartment, when I went down I couldn’t find anyone, so I called him and asked where he is? He said he is just outside the apartment and later on I understood that he is waiting in some other place. So he decided to go back without delivering food to me. And he just send me photo showing he left the food on the floor, where he was a while ago.
I ordered around 60€ food and it just got wasted, I tried to call him, but nobody was answering. I was really upset and contacted the Ruchi restaurant and informed them what had happened. But they very politely said that they can’t do anything right now, because the food has been delivered from their restaurant and they are really helpless. I really got mad, because I was after my duty, I didn’t cook anything, very tired, my kids also hungry, my husband is also not back from duty. So I that situation I got very angry to one who answered my call and I cut it.
Later on after 5 minutes I got a call from Ruchi and he told me that, he is the owner of the restaurant, unfortunately I don’t know his name, he is going to prepare a new set of food of which I have ordered earlier even though the kitchen is closed. I refused but he convinced me and said that, relax I know u are tired, ur kids also hungry, please give him sometime he will bring food to my home. Around 20 minutes later he rang me and said, he is just outside my apartment. When I went down he just handed over the food, and very politely refused to take money from me.
On that moment I felt like someone my close family member is taking care of me when I am hungry. I’m thankful to the entire Ruchi team. Thank you so much for the care and warmth you sharing.
10/03/2026: Had a lovely meal in Ruchii, had some amazing food and lovely owner who explained all of the Thali dishes to us both can’t recommend that Non-Veg Thali more.
Google