I have a complaint about this place: every time I buy my favorite coffee, it doesn't taste good. They are stingy with the caramel, or on one occasion they gave me one that wasn't what I ordered. Also, the coffee isn't so cheap that they don't put love into it... I hope it improves.
I recently tried the lavender velvet latte at the Starbucks in Connolly Station, and while the drink itself was smooth, creamy, and pleasantly floral, I couldn’t help but feel a bit underwhelmed by the experience overall. The latte was on the pricey side, which I expected for something new and trendy, but what surprised me was the lack of engagement from the staff. At no point was I asked if I had the Starbucks app or card—something I only became aware of when I overheard another customer getting points and perks. It left me feeling like I missed out on something I should’ve been told about. The drink was worth trying once for the novelty, but the customer experience definitely has room for improvement.
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