09/05/2025: doorman snorlax should get tested
09/05/2025: First, itâs important to understand that this is a 16th century mansion turned into a hotel with older renovations. If you consider this a 5-star rated hotel, based on having this info up front, it will allow you to have better expectationsâŠ
With that said, this is not a 5-star hotel, imo. The staff saved this place and they deserve tremendous credit.
Hereâs my detailed, unbiased review⊠The hotel, as a whole: I stayed at the Radisson St Helens hotel for the entirety of my wedding trip, 8 nights. Upon arrival, the grounds and ambiance are truly remarkable, meshing old marble columns and decade old trees/landscape with a large entrance and courtyard. This hotel is vintage. You will see eroded doorways and chipped hallways and this promotes the anitquitous setting. There are various restaurants, event halls, bars and lounges with various, differing menus. This was unideal as it made ordering complicated because the menus varied based on time and operated under different kitchens. On to the roomâŠI wasnât impressed and there are clear deficiencies that reduce what they are promoting as a 5-star hotel. First, there seems to be no fridges or mini bar, consistently across any of the rooms, yet they are present in the room, but simply do not work. This makes keeping and storing foods/leftovers, medicine, etc. a huge challenge. A âking sized bedâ is literally two twins pushed together with a mattress topper and center crease. Kinda defeats the point. Overall, this room needs an overhaul and I imagine itâs a consistent trend for other rooms. The plus, feeding off the vintage style, was that there were old wooden garment hanging storage and large, wooden push out windows. This was nice.
The ice maker in the floor hallway wasnât the best. It took forever to make ice and dumped a lot at a time, resulting in having to pick ice up off the carpet.
On to the staffâŠthis was what I found to be the most significant part of this experience. Various age groups and demographics comprise the wait, hotel, and reception staff, and thereâs definitely an intent to treat guests with integrity and priority. All the staff I, and my family, interacted with treated us with respect and courtesy. I especially want to thank Marie for giving us suggestions, remembering our certain preferences at breakfast, and making us feel welcome. We also had multiple moments where we were congratulated by the staff, making us feel special on our special trip. Overall, I would want to see a significant infrastructure overhaul and upgrade to call this a 5-star hotel, but I did enjoy my stay. I would return again, but certainly not for as long as I stayed. I do think itâs worth a night to experience the history.
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