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8,0
1008 Reviews |
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Westward Ho
Mungret
15/04/2026: Since last review below 👇 I have been here lots of times and food is very good.. but unfortunately service still needs to be better . Today wed 15th April. Lots of staff but all talking to eachother or to people they know eating there. I'm no normally in a hurry but today was terrible again. From what I heard from the conversations one of there other places is closed for renovations. So maybe that's why there was lots of staff.. but I was showing to table with a menu. A nice who's only job seems to be bringing the order to your table and taking away entry plates seem to be the only one working. Staff drinks coffee chatting at the bar . What approximately 18 min before having to call the girl that greeted me and showed me to the table to give my order. She said sorry to be fair to her. But this just isn't on . I seen another couple finishes their mains and looked like they ware looking for something else a dessert menu or possibly in order drink. After about 15 minutes I heard the lady said to your man come on let's just go...I know the owner to see here and when he's here he is buzzing around. Maybe when he's not he needs a good substitute.. sorry but they same issues keep happening over and over. Again today I would probably have had at least a coffee at the end of the first order was taken in a timely manner. 😔
Unfortunately i have to revise my great review from a few months back. It's still below.
Unfortunately the staff are not been managed correctly. Last few times I've be there on quite evenings even though there's 4 staff on you will be finished your starter and have your empty plate in front of you for 15 /20 mins in my case last week and two weeks ago was much the same..
. And this was with staff walking by lots of times . In the end I had to call someone. But then I had to wait another 25 minutes for my main course. I would say because the kitchen ware waiting for the mains to be called away. Then when I finished my mains again after 10 mins of an empty plate I again had to call someone over ( the head Waitress i believe ) she took the plate away but I wasn't even asked if I wanted a Dessert coffee or anything and not even a dessert menu was not brought over to me so after 10 more minutes I got up paid my bill and left
2 things and this
[ 1 ) the owner is losing out on extra money that would help pay bills and staff wages by not selling dessert/coffee.
( 2) it seems to me that the head Waitress/manager is not in control of the place ..people don't seem to have set sections... staff seem to go from 1 end to the other not noticing people that they did not serve the first time...
the head waitress as most of us know should give staff set areas and she should float between them helping out and making sure things are going well . But she also seemed to be unaware of issues.
I really hope they owners see this review because the food is normally good.. old review is below....
Food is lovely here . I have eaten a few times now and the standard is constantly good 👍we had honey Roast chicken and Chicken Maryland both fantastic .
08/03/2026: Very nice place with a great food.
The staff were very friendly and respectful, very quick to make orders and the food was simply amazing.
For sure I wanna back many times.
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