The best restaurantsof thai in Waterford

2 restaurants in GastroRanking

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7,5
1216
Reviews

Kyoto


Waterford
02/01/2026: The staff kept coming to us asking if we were ready to order when we barely got a chance to look at the menu. The food came out suspiciously quickly... The JFC soba did not come with soba, but normal egg fried noodles. The chicken tatsutage had microwaved rice. Chicken was nice, but the sauce that covered both dishes was overwhelmingly sweet and we couldnt finish the meal. We also ordered the crab meat nigiri and it was just sushi with imitation crab sticks and the miso soup that came with it was lukewarm... needless to say, we were very disappointed and for the price we paid it was not worth the money.
31/12/2025: I was told the food was delicious so we tried it out. Table was booked for 7pm. With it been new years and most tables was full we were seated at 7.11 pm. We were walked to our table and sat in. We were then waiting to get menu's. After we were seated about 10 min later another couple were seated beside us. They got their menu's as they were seated straight away. We then asked for menu's. A different staff member came to take the order. We ordered starter and a mains. We were told it would be 10 minutes. That was no problem. A member of staff arrived with 2 dishes. It was our 2 mains dishes. With in less than 20 seconds later our 2 starters arrived with another staff member. We were now looking at 2 staff members with 2 dishes. A group of ladies seated across from us who were seated before us was not after getting their starters nor mains by this stage. Eat the starters while our mains was sitting there in front of us. As we got on to our mains my partners rice had a taste of burnt. My rice was well over cooked let's say was nearly mashed. So bad that even the curry sauce was not able to pull it off been over cooked. Not one staff member called to any tables or near us to inquire if everything was ok. After chit chat with the group of ladies across from us and 3 bits of my chicken out of my main dish with the over cooked mushy rice. We went to pay we had put it nicely to the staff member at the cashier about our food. And told her it was on the table if she wanted to see it.We was told that she was on the verge of crying with been under staffed of waitress and 3 chefs and the amount of collection orders and the amount of things going wrong. We were charged for the chicken curry and rice and I left hungry. Personally from chatting to other customers and observing there is a lack of communication between staff members, lack of customer service. On the receipt I notice time we were (in) was 19.11 and (out) time was "ASAP" which stands for as soon as possible. Not impressed.


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