Boojum in Dublin

I usually have a great experience at this Boojum—the food is always excellent, and the staff are generally friendly. However, on 13 March 2025 at 18:04, I had a disappointing experience. I was ordering for a friend, but there was a miscommunication about whether they wanted a bowl or a burrito. I paid for the bowl but realized the mistake after leaving. When I returned to request a swap to a burrito, the staff said it would cost €0.85, claiming the bowl contained more food. I briefly left but returned within two minutes to clarify. A staff member initially said there would be no extra charge if the remaining food stayed in the store. We agreed, and they transferred the food to a wrap. However, after doing so, they suddenly insisted I had to pay the €0.85. When I questioned this, the staff member became aggressive, raising her voice and refusing to listen. Her attitude was unprofessional and unnecessarily rude. Another employee stepped in, took ownership of the situation, and confirmed I didn’t need to pay. I later called another Boojum location, and they said pricing policies vary by store, but swapping from a burrito to a bowl typically incurs no extra charge. This experience was disappointing. While it may have been a one-off, the staff member could have been more polite in their style of communication.

Great for gluten-free burrito bowls. They cleaned down the area especially and got fresh rice. The food was amazing, and the portion was huge!

This place is hands down the best spot for a fresh, flavorful, and satisfying meal! The burritos are huge, packed with delicious ingredients. The bowls are also fantastic. The staff is always friendly and the quick service make it even better!

Fast food Mexican restaurant. The food is ok. The friendliness of the workers could improve.

The best restaurant ever, amazing atmosphere, great staff. I have no complaints. 👏🏾👏🏾👏🏾👏🏾

Great food, service and atmosphere!

Great atmosphere, food always amazing. I recommend to everyone! Best customer service.

Ordered food from here last week they the just eat app, when food arrived it was cold and had 2 items missing from the order they're was no way to get in contact with them the number rang out , so was areal let down

Tasty food and friendly service

The food can be hit or miss I think, a lot of it comes down to who it making it. When it’s good it’s good if you get me! But sometimes you get a not a great one - I used to preorder. I don’t anymore, it’s never ready. Just queue and then it’s made freshly in front of you too