Cassoni's in Bray

29/07/2025: Fab coffee here in Bray. Amazing staff.

20/07/2025: I’m extremely disappointed with my recent experience at your store. I ordered a Caramel Macchiato with soy or almond milk due to my lactose intolerance, and clearly communicated this to the staff. Unfortunately, the drink was made with regular dairy milk. Within minutes, I began to feel unwell, and I had stomach pain and discomfort for the rest of the day. This isn’t a casual request it’s a medical need. I trusted that your team would respect my dietary restriction, and it’s upsetting that this basic expectation wasn’t met. Please take this seriously and ensure your staff are properly trained to listen to and accurately fulfill special dietary instructions. Mistakes like this can have serious consequences for your customers. The first happened in Dun Laoghaire branch the second incident occurred in Bray. Please Starbucks people listen to your customers and be honest.