Manager seemed quite rude to staff when i visited, The girl behind the counter was particularly lovely. I think i heard her name was sarah by one of the other employees.
I didn't like the way your staff handled the top of the glass with their fingers. Mauled the rim of the glass. It kinda put me off: the potential lack of hygiene. My first day working in a bar my manager told me "you've about eight inches of a glass to handle. The rim is for the customers lips." That kinda stuck with me. He's not far from wrong with that.
I had an amazing experience in Costa today. My daughter is autistic and wasn't feeling very well at the moment, but I needed a place to wait for my ride. I was areally anxious about leaving my girl resting at the table so I could go and place my order, so one of the baristas spotted me and she was so gentle and kind. A big thank you for her! I felt so welcomed! You made my day easier and nicer! ❤️
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