Dunne and Crescenzi in Dublin

16/04/2025: The dinner was good and the food was delicious. The portions of pasta are small if you plan to take only the main course. The staff is friendly. But there was an unpleasant situation with the tip and the total bill. The tip is calculated automatically and included in the bill, despite the customer's consent. This was not mentioned anywhere. So there is no option to choose the amount. So we had an unwelcome surprise at the end. We were forced to pay (15% of the check for three people). When I asked why we had to pay, the manager said that the policy had been changed and that it was necessary to pay extra for 3 or more people, although it used to apply to groups of more than 8. It looked like we were being played for fools. This is not the first time this has happened. We’ve been here to celebrate birthday. Then our cake was taken to another table without even informing us. When we refused to pay a tip because of this situation, we argued for a very long time. This situation made me remember why I stopped going to this restaurant. I personally have a lot of experience in the service industry and hospitality , so I know what I'm talking about and that's why I'm writing about it. I have nothing against good work and gratitude for it. It's just that things like mandatory tipping (which is not common in Dublin restaurants) should be stated up front and not come as an unpleasant surprise, especially at small tables that don't require additional resources to clean. I am very disappointed, this kind of situation makes me not want to come back.

15/04/2025: Fantastic place, best pasta I’ve had outside of Italy. Erica and Dennis were incredibly helpful and friendly. Highly recommended