Fitzgerald's in Dublin

23/03/2025: Delicious honey baked ham toasted sandwich which came super fast. Cosy spot on a cold day. Highly recommend apart from the burnt coffee.

21/03/2025: Really like Tyme Out and was looking forward to a coffee and a wholemeal scone after a long walk. I purchased a coffee and 2 scones which I noticed were overcooked and bit burnt in places. I put them in bag with the tongs and brought to my table. I ate one as I was really hungry and it was very hard and overbaked. Left in oven too long. I went to the counter to return the other one as it was not nice at all, when they are usually very good. I got a blank stare and the woman behind counter went to the kitchen. She returned in a minute and gave me back the money for scone and then put in bin. She then told me , you cannot return goods. Where is the customer care, no recognition of my complaint, just pure ignorance. I have a right to make a complaint but obviously they don't feel I have. Customer feedback is important and I was nice about it but they made me feel like I had done something terribly wrong. .