Kay's Kitchen in Dublin

Secret shopper, here at 14.55 on Thurs 22 Feb. Lovely experience upon entering as chef very friendly. However upon telling waitress I did not wish to pay for the extra for the double portion I received but didn't ask for, her tone dropped and she became very unfriendly, with no more Ps or Qs, and a flippant arm pointing to where to find everything. Shame as all other staff members are really nice here as is the food. Overall not a pleasant experience and will not come back.

Great food. Friendly warm staff. We loved eating here while visiting from Australia

Always liked this place in the past but not sure I would return after today’s experience. €8.95 for a wrap which came with….nothing!! €3.00 euro for tea and €3.40 for a tray bake which really wasn’t great quality. I wanted a bit of salad with my wrap, wasn’t an option, was told I could have chips or soup with it for an extra €5.00 🤔🤔. Healthy !!!! Too expensive for what we received €30+ for a very mediocre canteen lunch for 2.

The best breakfast I have had in a long time. The scramble eggs were perfection. Staff were so helpful

Hi guys, I wanted to reach out with some feedback regarding todays (4th November) service in your Jervis Shopping Centre store. Myself and my partner are regular customers of Kay's Kitchen since many years, probably few decades at this stage. We used to go to Jervis all the time when in city, both restaurants in Blanchardstown and other locations. Service was always good, and so was food. Over the years, we have seen how times change, menus change, people and staff change etc. When shopping in the centre today, off course we popped into Jervis restaurant for lunch. We've seen few familiar faces only but mostly new employees. I have to say, being Kay's customer for all this time, service in Jervis restaurant today was spot on, to the point, extremely friendly, polite, efficient and just excellent. Every single employee seemed happy, genuinely caring for what they do, attentive to customers and facilities. There were genuine interactions seen and we have received the same, and not the robotic apathic "next?!" that is commonly seen in most services nowadays unfortunately. Service in your restaurants is always good, but today in Jervis it was beyond that- it was genuine and just that "extra". Even the employees on the floor were interacting in very friendly manner with customers, helping the elderly etc. Food in Kay's was always good- that's why when choosing a lunch spot Kay's always wins for us- however today in your Jervis restaurant food was superb. Much better than the standard "good" we always get. My partner got food from cold deli- soup was fantastic! I got a pasta from hot counter- it was genuinely "restaurant quality" and superb, served by a new young chef who was absolutely brilliant not only with me but all customers he interacted with. Amazing presentation too! Equally excellent was the customer service at the till and at every other station. And it was peak time lunch time too! I have to say, guys, hats down to the management of the store, all employees and the whole team. They just got "it"! And especially nowadays when hospitality is such a difficult industry to find the right people for, get them trained, manage retention etc- you just seem to have it at excellent level especially in Jervis based on today. Please do pass this onto your senior management but also especially to your Jervis store. I always think that nowadays, with negative feedback being dominant in customer v service provider communication, it is more important than ever to take time to acknowledge, thank and celebrate positive experiences which today in your Jervis store definitely was. It's dinner now and we are still raving about the food and people we have seen during our lunch at Jervis. Well done! Absolutely phenomenal!

Good spot for a coffee or a bit of lunch, good options, good service and good WiFi I know they have a soda stream machine but I'd prefer more cans of soft drinks options other than that good place

Food was in an open air container. The waffle has garden sugar already on it. Maple flavoured syrup wasn't real syrup. Coffee was great. Easy to find