16/08/2025: Part of a Caledonia coach trip, 5 day stay arrived Monday evening, room clean, comfortable, shower rail could be cleaned with some wire wool to remove rust. Tuesday opened room door and handle came off in my husbands hand, he reported at reception and was told it would be sorted by lady (could be duty manager)we were out all day on our return, door not repaired, I picked up phone to call reception and it was not working, I went to reception once again to report door and phone not working, nice young man at reception came to the room and repaired handle to best of his ability ( still no sign of maintenance person) Wednesday back to reception again same issue ( same lady..could be duty manager ) it will be repaired and phone replaced by end of day) left on Friday morning and door and phone still broken.
STILL NOT SEEN MAINTENANCE PERSON
My brother was in next room so I gave him a keycard incase of getting locked in room he could unlock from outside incase of emergency. Staff very polite and as helpful as they could be..disappointed with breakfast, i like continental (cereal, dried fruit, pastries) not looking for anything fancy ..breakfast served from 7am but don't put out pastries until 8.30am, surely they are part of breakfast and should be out at 7am when breakfast is served.🤔🤔.
Could be better, area at water feature could be lovely just need some cleaning with a jet wash and general tidy up..pool area..changing rooms need freshened up, maybe checked regularly throughout the day by a member of staff very untidy, spa was great but again need bleached around the drain.
17/07/2025: We stayed for 3 nights in Treacy west hotel
The kids club is great, they play in the soft play and watch a movie every
Evening and collect the children from the room in the morning for the breakfast train, all the girls working in the kids club were absolutely amazing, Emily and Mary were very good with our daughter x
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