Merchant Café & Bar in Galway

The restaurant has a very nice atmosphere and we really liked the food here!

The food was great. Its a lovely place for a drink or a bit. They are a bit understaffed. One poor girl had to serve all the tabels. She did great, but it took a bit of extra time.

You have a short employee with orange hair who wears prescription glasses. Her attitude is disrespectful and lacks courtesy and professionalism. She consistently displays discriminatory behavior .and this is not the first time. She always looks angry and frowning. I waited a long time to place my order, and she ignored me multiple times. When I returned again, she deliberately ignored me once more and instead went on to serve customers who came after me with a big smile and welcoming attitude. After more than 30 minutes, she finally brought the order — and it was extremely poor in quality, appearance, and taste. This is disappointing, especially considering that I regularly visit your place. The atmosphere is beautiful, and the other staff members are respectful, courteous, and professional. Their service is always of high quality, and they reflect positively on your establishment. Unfortunately, this specific employee with the orange hair is the exception. She truly needs intensive training in customer service, attitude, and professionalism, as her behavior leaves a very negative impression that doesn’t reflect the quality and standards of your place.

Ok meal with a bit long service

We had brunch, it was super good!!! Very good experience 🤌