Milano in Ennis

I'm rating this 5 stars because the restaurant and staff are great. I have a major issue with customer service. I would give them 0/5 based on the help they gave me. There is an offer out for 40% off based on a minimum spend of €15. I spent €22.40 but the offer wouldn't go through so I had to pay full amount. I contacted customer service who told me to read T&C. That the customer would have to spend €15 AFTER the 40% was taken. ... ludicrous.... I asked her did she read the T&C because it said 40% off on a minimum spend of €15. She was cold as ice . So much so I had to block her . She was stating I had failed to meet the requirements (its in black and white that I was correct) she said she would let the relevant team know to make it more clear on T&C. I ended up telling her to keep my money , money I should have got off on the 40%. It simply want worth the hassle. The terms and conditions were quite clear. I followed them yet somehow I was the one that failed...... terrible utterly terrible customer service again I have to reiterate the staff and food in milanos are great but I won't be going back there again thanks to customer service. The customer service don't even follow their own terms and conditions. Lots of restaurants out there that do value my custom and loyalty.

Celebrated my son’s 9th birthday in Milano Ennis for a pizza making class. Excellent hosts, made the whole experience so enjoyable for a group of 13 kids. Absolutely loved it.

Great meal and great staff I couldn’t recommend it more. Well worth a visit

Nice restaurant friendly fast service and good gluten-free options

It was a great experience at Milano from Ennis. The staff is helpful and always willing to help you. Anderson who works there is very friendly and he suggested a delicious pizza called Bruno.

I always dine at this restaurant whenever I have a special occasion or opportunity.

The food and vibe were very tasty thank you very much for such service

It was amazing, food was great and the staff were very helpful😃

Very nice family place, best service and great food! Highly recommend!

Myself and my husband went to celebrate our wedding anniversary and we're delighted with the food and service provided.