10/06/2025: We stayed at Burtown House and Gardens for one night, a visit that was meant to be very special as my partner had planned to propose during our stay. Unfortunately, a series of issues made the experience disappointing.
The day before our arrival, we received an email from the owner asking to move our dinner reservation to an earlier time, questioning how we had managed to book the original time, even though it had been arranged months earlier in April. When we arrived, we were told our room wasn’t ready and were offered a different one instead, despite having specifically booked our preferred room in advance.
My partner had also contacted the owner ahead of time to arrange a few small touches in the room to help make his proposal extra special. The owner assured him this would be taken care of upon arrival, but sadly, nothing was arranged or acknowledged.
Despite the setbacks, the staff at The Green Barn restaurant were absolutely lovely, warm, apologetic, and professional. The food was excellent, and they truly did their best to make us feel welcome, even though the issues were outside of their control.
While the grounds and interiors are undeniably beautiful, we were left with the impression that the accommodation side of the experience isn’t given the same care or attention. It was particularly disheartening for my partner, as the situation ultimately impacted what was meant to be a memorable and joyful occasion.
We had initially considered this venue for a future wedding, but given our experience, we’ve decided to look elsewhere.
25/05/2025: We had our wedding at Burtown House and we chose it as we did not want a typical hotel wedding, and also because the food at Burtown is always excellent.
It was the most magical venue, we were blessed with the weather and the gardens were stunning, the photos are all amazing. The food and drinks were delicious (as always from Burtown) and the staff were very friendly and attentive.
All of our guests had a wonderful time. The icing on the cake was that our dog was allowed to be part of the ceremony. We would highly recommend it for weddings.
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