Used to be great, now staff feel like they have no joy in their soul, when you order on the app for collection, you're waiting another 20 minutes once you arrive (kinda defeats the whole point of collection?) also recently when you order something that requires a fork (such as taco fries), they never include the fork in the bag. Food is great as usual but the service really lets it down. Also rang us 20 minutes after we left asking if we were on our way to collect, clearly no communication between the team.
Had a snack box meal. Very nice but I cannot understand why when I ask for a drink without ice it still comes with ice. Usually i would go back to counter with it but was so tired after long work day i just drank it.