03/09/2026: I order regularly from BoTown in Galway and have always found the food excellent, particularly the burgers.
Tonight, though, I wanted to leave a review for a different reason — and specifically to recognise Amy, who looked after my order.
I placed the order while I was driving and unfortunately my location was picked up incorrectly. From the moment Amy became involved, I have to say she was simply superb.
What impressed me most about Amy wasn’t whether the order could be rectified or even the fact that the food is always good. It was the way she handled the whole situation. She took my circumstances and well-being into consideration, while at the same time being genuinely conscious of the driver and his well-being too. She was calm, understanding, practical and clearly cared about doing the right thing for everyone involved.
I’ve been employing people for most of my working life, and you learn to recognise an exceptional employee when you come across one. Amy is exactly that. If she were working for me, she would be right at the top of the tree in any team I had.
People like Amy are a credit to a business, and I genuinely hope BoTown management recognise what they have in her. Good customer service can be taught, but genuine empathy, common sense and consideration for people are much harder to find.
So, while I’ll continue ordering from BoTown because the food and burgers are excellent, tonight’s five stars are very much for Amy.
Well done, Amy, and thank you.
20/08/2026: Excellent food. Service was fantastic. We went in about 45 mins before closing and everything was perfect.
Our server was so nice, she was attentive and knowledgeable when recommending a local beer. The burger was 10/10 no notes. A definite try in Galway
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