Puffin's Nest Cafe in

09/12/2025: We recently stayed at Aghadoe Heights and while there were some highlights, the experience fell far short of five-star expectations. The location is beautiful, and we greatly appreciated the upgrade to a suite, which was very comfortable. The welcome on arrival was also warm and professional. This start had made a great first impression. Unfortunately, several elements were disappointing. The spa and pool areas are poorly laid out, located far apart, and the thermal room was cold in places. The pool area felt dated and was accessed via a spiral staircase, which was inconvenient. We were also surprised to see visible rust in the jacuzzi, which is unacceptable for a luxury spa. The bar experience was underwhelming. The atmosphere was dull and prices were high. A pint of Moretti was completely flat and undrinkable and had to be returned, with no apology or reassurance that the keg would be changed was offered, the bartender simply went back to watching the soccer on TV. A Spicy Margarita was served in a cheap glass with no presentation, which felt very below standard. We were not informed about the shuttle/concierge service to Killarney, leading to confusion after we had already ordered a taxi. Breakfast was chaotic, with poor communication between staff. Toast arrived cold and alongside drinks, and the breakfast itself was served about 20 minutes later and arrived lukewarm, with a hash brown cold in the middle. The duty manager apologise for this and did refund the breakfast, which we appreciated. While the room upgrade and refund were welcome gestures, overall this was not the five-star experience we expected.

11/10/2025: A fantastic hotel with a fantastic location in a park with a lake view. Super friendly staff and delicious food.