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We were greeted with a broken floored room after paying close to EURO 350 for 1 night. Horrid.
Our room was promptly changed to a better unbroken floor room.
Cleanliness needs huge work on. Moss smell in the balcony . Unclean washroom.
Loved the gardens n the view and the bar, but that one can avail by simply visiting the property for dinner.
Breakfast spread : average.
Staff across : Friendly & Helpful
Rhythm
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08 June 2025
6.0
Some of our relatives that came for our wedding stayed here for 1 week. They were nicely treated, taking into account that some part of the family didn't speak English. They can accommodate families of 4 in the same room with double beds. I was told the breakfast was good and everyone loved the entire hotel area.
Andreea Corina
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27 May 2025
8.0
Had a really pleasant experience during my stay. The staff were exceptionally friendly and helpful — always ready to assist with a smile, whether it was at check-in or just passing through the lobby. What stood out most was the coffee. Whether it was early morning or a late afternoon pick-me-up, it was consistently fresh, well-made, and far better than what you’d expect from a hotel. It made each day start off right. Overall, a warm and welcoming place with great service and genuinely good coffee.
Vlad Solonari
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27 May 2025
10.0
First, it’s important to understand that this is a 16th century mansion turned into a hotel with older renovations. If you consider this a 5-star rated hotel, based on having this info up front, it will allow you to have better expectations…
With that said, this is not a 5-star hotel, imo. The staff saved this place and they deserve tremendous credit.
Here’s my detailed, unbiased review… The hotel, as a whole: I stayed at the Radisson St Helens hotel for the entirety of my wedding trip, 8 nights. Upon arrival, the grounds and ambiance are truly remarkable, meshing old marble columns and decade old trees/landscape with a large entrance and courtyard. This hotel is vintage. You will see eroded doorways and chipped hallways and this promotes the anitquitous setting. There are various restaurants, event halls, bars and lounges with various, differing menus. This was unideal as it made ordering complicated because the menus varied based on time and operated under different kitchens. On to the room…I wasn’t impressed and there are clear deficiencies that reduce what they are promoting as a 5-star hotel. First, there seems to be no fridges or mini bar, consistently across any of the rooms, yet they are present in the room, but simply do not work. This makes keeping and storing foods/leftovers, medicine, etc. a huge challenge. A “king sized bed” is literally two twins pushed together with a mattress topper and center crease. Kinda defeats the point. Overall, this room needs an overhaul and I imagine it’s a consistent trend for other rooms. The plus, feeding off the vintage style, was that there were old wooden garment hanging storage and large, wooden push out windows. This was nice.
The ice maker in the floor hallway wasn’t the best. It took forever to make ice and dumped a lot at a time, resulting in having to pick ice up off the carpet.
On to the staff…this was what I found to be the most significant part of this experience. Various age groups and demographics comprise the wait, hotel, and reception staff, and there’s definitely an intent to treat guests with integrity and priority. All the staff I, and my family, interacted with treated us with respect and courtesy. I especially want to thank Marie for giving us suggestions, remembering our certain preferences at breakfast, and making us feel welcome. We also had multiple moments where we were congratulated by the staff, making us feel special on our special trip. Overall, I would want to see a significant infrastructure overhaul and upgrade to call this a 5-star hotel, but I did enjoy my stay. I would return again, but certainly not for as long as I stayed. I do think it’s worth a night to experience the history.
Alex Matthews
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09 May 2025
6.0
doorman snorlax should get tested
Matthew Gearty
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09 May 2025
10.0
Celebrated our son baptism at Radisson Blu and it was perfect! The ambience was beautiful, the food was amazing, and the staff especially Sophie Myers and Lucas went above and beyond. Incredible service all around. đź’Ż recommend for any special occasion!
Godwin Fernandes
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06 May 2025
10.0
We recently celebrated our firstborn son's christening at the breathtaking Radisson Blu St. Helen’s Hotel, and we couldn’t have asked for a more perfect experience! The celebration was beautifully set up in the stunning Minstrel Gallery, creating an elegant and welcoming atmosphere for our family and friends.
From the moment we arrived, the team’s attention to detail, warmth, and professionalism made the day unforgettable. The service was impeccable, every staff member was attentive and ensured everything ran smoothly. And the food? Absolutely outstanding! Every dish was crafted to perfection, delighting all our guests.
A heartfelt thank you to the entire team at Radisson Blu St. Helen’s Hotel, especially the wonderful staff of the Orangerie Bar and Ballroom Lounge ( Sophie Myers & Lucas and Shelton Rodrigues), for making this celebration truly magical. We will cherish this day forever!
marivon martins
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06 May 2025
10.0
The building and area where the hotel is located is very nice. The rooms are spacious, the bed is comfortable, but the furnishings are old and I cannot say that they are clean, except for the bed. We had a problem with the shower, but they said they could only fix it after 1 day and did not fix it at the time they promised. Parking is free. The restaurant and cafe section is beautifully designed.
Murat BULUT
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05 May 2025
8.0
Beautiful location - with the sun shining lunch in the Orangerie is a treat
Rob o'doherty
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05 May 2025
10.0
Superb for business and or weddings. Brilliant