Roma Take Away in Kilrush

It was ok, on the google images it shows pizza with a nice char on the crust but mine was a bit limp and underdone. I asked for Salami but they put ham and when challenged they said ham is what they call Salami, so that’s a bit random. I wasn’t offered a replacement, which would be the appropriate customer service response, so they lost a star there. The toppings were kinda just dumped in the middle too, instead of evenly spread around and that’s a bit lazy. It’s a big place but no tables or chairs are offered. I had to return for napkins as they weren’t provided. They do not have shakers on the counter for chilli flakes, oregano, salt or pepper. They only accept cash and that is obviously inappropriate for a business and an inconvenience for the customer so that took another star. The pizza tasted ok apart from that ultra processed ham which I removed. I would probably go back but ask for the pizza to be well done and replace the salami (ham) with pepperoni. Overall I was disappointed but with just a little effort this could really be a great Pizza restaurant. Everyone working there was Eastern European and it somehow felt like it may have changed hands recently. They were fast to serve the food, the ingredients seemed fresh, they were friendly and the kitchen looked clean. A bit of customer service training would help them to better understand the expectations customers have after handing over their hard earned money. To end, they offer good value for the overall quality of the food and the pizza dough itself is very good.