While the setting of the lodge is undeniably beautiful and one of the most breathtaking views we'd ever experienced, the overall service and dining experience fell far short of expectations, especially given the cost of the stay.
Pros
- The rooms and views were absolutely stellar and truly spectacular.
- Joyce, the horseback riding instructor, was kind, professional and accommodating.
Cons
- Dining at The Falls was extremely disappointing. Despite our group’s wide appreciation for all types of cuisine, from approachable pub fare to Michelin star dining, every course had unbalanced flavors, very small portions, and was not worth the price. The serving staff also came across as dismissive and inattentive.
- Coordinating horseback riding (six weeks in advance!) was clumsy and frustrating. I received conflicting responses from multiple staff members, and ultimately my requested date was denied. When I mentioned that I had been told the lodge could not accommodate my requested date, Joyce was shocked and explained that she is available seven days a week and had been fully open on that day. The lack of a centralized guest services staff member resulted in confusion, slow responses, and service that did not meet the standard expected for the cost of the stay.
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