Needed to use the toilet, and the actual toilet itself was dirty. All around the hinge area at back of seat was piled up... not washed properly daily at all. Was a build-up all over... defo a hover over the seat visit. I can't believe I can see someone mention this 11 months ago on a review and it is still like that.
A young staff member was not happy when we asked for soya milk for the coffee we are making... should have some on the counter as many have dairy allergies. She looked like she didn't want to help. Other staff all lovely and polite.