Discover the best restaurantof chinese in Kilcock
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Dragon Boat
Kilcock
12/09/2025: Very disappointed by the quality (or the lack of it) of the food and the subsequent level of service.
I ordered sweet and sour king prawn dish to have at home. When I opened the box, a very strong smell of vinegar hit me. When I tasted the dish, the vinegar taste was even worse.
Everyone in the house made the same comment about the smell.
I phoned Dragon Boat and explained my issue.
I was told that the operator tasted the sweet and sour sauce and that there was nothing wrong with the dish and he was not willing to make another portion or a different type of dish for me. He was simply not interested to resolve the issue but to only get me off the phone.
I reiterated the fact that if I was dining in, I would not have paid for something I do not consider of acceptable standard.
And yet, with a very arrogant tone of voice and without a hint of an apology, the worker told me he would not be doing anything for me as if everyone starts complaining, the restaurant would not be in business.
Tonight, my consumer rights have not been respected and I am sharing my experience so people know what to expect ftom the staff in Drsgon Boat, Kilcock i.e. either hope for the best or stay hungry.
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