Discover the best restaurantof chinese in Ashford

23/11/2024: I had a disappointing experience with Ashford Oriental Chinese Takeaway that I feel compelled to share. I ordered Chinese food through Just Eat, expecting a delivery time of 30- max 45 minutes. After waiting for over one hour, I called to check on my order, only to be met with a dismissive response from the staff member who answered the phone saying 'it'll be there when it's there kind of thing'. It felt like they didn't care about my situation, and I was left feeling frustrated and hungry. One of the main reasons i chose this place over others was due to the delivery time advertised. 15 more minutes go by, so at this point we're at 1 hour and 15 minutes... When the food finally arrived—over an hour and 15 minutes later—the delivery woman gave off a very rude and unpleasant demeanour. She was seemed visibly annoyed, unfriendly and kind of flung the delivery at me without saying a thing. There was no apology for the delay, which would have been a simple courtesy. Instead, glared at me in a very unfriendly and rude way, as if my inquiry (when i rang the restaurant checking on the order at the 1 hour mark) had upset her. This lack of basic customer service is unacceptable. I understand that things can get busy, but waiting this long for a takeaway is not justifiable, especially when the restaurant sets specific delivery expectations. Takeaways are not cheap, you get it as a treat for something quick and easy. Unless you're me and have to wait an hour and nearly 20 mins and get very rude treatment and no customer service along with a hefty bill. This was a horrible experience. I will not be ordering from here again and would advise others to consider their options carefully.

21/07/2024: Satay sauce is very different, I like it。！