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13/04/2025: I am so disappointed with gerties I had my 21st birthday party booked with them and they completely let us down. We showed up earlier with the decorations and they wouldn’t let us put them up they said there busy and will do it before we come in hours later when the party was scheduled we walk in to no room no decorations and all of the staff ignorant to the situation would never recommend stay away

13/04/2025: We booked a birthday party in advance with a reserved room. They said we could come earlier in the day to decorate so we did. When we got there, they sent us back home as they claimed it was “too busy” to decorate and that they would do it for us instead. Hours later when we showed up there was no decorations put up and no room or even table reserved for us. 10 of us were left standing with no help from staff. I found my decorations on the floor in one of the closet rooms. When I confronted the employee who said he would put up the decorations, he rudely argued he was too busy to do it even tho we planned to do it ourselves. One of the managers claimed he didn’t know about the birthday even tho we had conversations with other managers over the phone. We ended up leaving as we felt we had no other choice and we’re hugely disappointed. We ended up going to the Brazen Monkey who let us decorate with music and a private bar which turned out ten times better than Gerties could ever pull off. Would not recommend booking here as zero effort was put in on their side and overall bad experience. I recommend anywhere else in Athlone would be more organised for booking events.