Discover the best restaurantof mediterranean in Carlow
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7,2
1047 Reviews |
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PIMENTO
Carlow
26/02/2025: Used to love this restaurant. The limitations on their hospitality have changed for the worse. This was an excellent review but downgraded due to two recent experiences. For almost ten years, we have celebrated several birthday parties here each year. Four to be exact, all parties comprising the same numbers of about 8 to 14 people. Each time, we noticed a deterioration in the offering and general service. This past experience was our last. As with each year, we brought a birthday cake to make the occasion. We always only attend on a midweek night when the restaurant is almost empty. The numbers have been dropping year on year. Thus year, they refused to assist with the birthday cake, saying we could order desserts from the menu, which we always have regardless. The way it was handled was completely embarrassing. They took the cake and put it in the fridge, as they had every year. This year, they refused to cut it. Not only did they lose out on the dessert sakes that particular evening, they also lost our family custom entirely. Instead of having the four birthday parties, midweek, when the restaurant I is closed, they have lost all our custom. The staff have always been handsomely tipped. They got no tip this last time. We have found that there are three other tapas restaurant s in Carlow, who are happy to take our business and won't be troubling Pimento again. In business, the proprietary, shouldn't get arrogant and complacent when fast success lands. It can turn around just as quickly.
25/02/2025: Food quality has decreased drastically. Pulled pork was very poor and reheated.
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