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02/08/2026: Very disappointing stay – nowhere near four-star standard We stayed at Ocean Sands Hotel from 27th–30th July as a gift from our daughter, who had kindly booked and paid for a relaxing break for us. Sadly, it was anything but relaxing. We would rate this hotel as no better than a two-star property. From the moment we arrived, things went wrong. There was no parking available because the car park was full, and breakfast each morning was chaotic. We had long waits to be seated and served, with little assistance despite us being elderly guests. Tables weren’t being cleared, guests were left standing around waiting, and basic items such as teaspoons, teapots, cornflakes and milk jugs kept running out. Even the orange juice was warm instead of chilled. To make matters worse, one of the cups provided still had lipstick stains on it. The staff were generally unfriendly and appeared unhappy, with very little customer service or even a simple welcoming greeting. Our room was also well below the standard expected of a four-star hotel. The key repeatedly failed to work, the air conditioning didn’t function properly, part of the fittings were coming away from the wall, and there were exposed screws visible in the bathroom. These are basic maintenance issues that should never have been overlooked. Perhaps most concerning was what happened when we checked out. We overheard the receptionist discussing the previous guest’s complaint with members of the cleaning staff after the guest had left. We found this highly unprofessional and it gave us little confidence that customer complaints are treated with the respect and confidentiality they deserve. The experience was so disappointing that we considered leaving after the first night. The only reason we stayed was because this holiday had been such a thoughtful gift from our daughter, and we didn’t want to spoil it for her. We’ve stayed in many hotels over the years and have never felt the need to leave a negative review before, but this experience fell far below expectations. Unfortunately, we cannot recommend Ocean Sands Hotel and would not return.

22/06/2026: Really well looked after at Ceol na Mara House by Ocean Sands Hotel. We stayed after doing a solstice bike ride from Belfast and they welcomed a whole load of tired cyclists. Bed was comfy, shower was hot, breakfast was good. Didn't need anything else! Would love to come back.