Boojum in Dublin

14/03/2025: I usually have a great experience at this Boojum—the food is always excellent, and the staff are generally friendly. However, on 13 March 2025 at 18:04, I had a disappointing experience. I was ordering for a friend, but there was a miscommunication about whether they wanted a bowl or a burrito. I paid for the bowl but realized the mistake after leaving. When I returned to request a swap to a burrito, the staff said it would cost €0.85, claiming the bowl contained more food. I briefly left but returned within two minutes to clarify. A staff member initially said there would be no extra charge if the remaining food stayed in the store. We agreed, and they transferred the food to a wrap. However, after doing so, they suddenly insisted I had to pay the €0.85. When I questioned this, the staff member became aggressive, raising her voice and refusing to listen. Her attitude was unprofessional and unnecessarily rude. Another employee stepped in, took ownership of the situation, and confirmed I didn’t need to pay. I later called another Boojum location, and they said pricing policies vary by store, but swapping from a burrito to a bowl typically incurs no extra charge. This experience was disappointing. While it may have been a one-off, the staff member could have been more polite in their style of communication.

05/03/2025: Great for gluten-free burrito bowls. They cleaned down the area especially and got fresh rice. The food was amazing, and the portion was huge!