Butlers Chocolate Café, Galway in Galway

31/12/2025: Fantastic location but poor value for money. €494.60 for 2 nights (with parking), 2 guests. On arriving to our first room we called reception as it was no bigger than a box room. Only a double bed and very little room to move. We were given a bigger room. However despite having the radiator on full and an extra plug in radiator on constant for the duration of our stay, our room was uncomfortably cold. Within two minutes of the shower running the bathroom gets flooded. We used bath towels to block the flow out towards the door. We found the bar and restaurant quite cold also. Despite staying during the middle of the festive season there was no real atmosphere in the hotel. The bar was almost empty. When we returned with 3 friends to the bar at approx 9.30 on Sunday night we were told that we couldn't order Irish coffees because the coffee machine was off. We left and went to another bar nearby. Despite phoning enroute to ask about parking, we were not told of the closest/cheapest parking. We pid €4 per day extra and had to walk further with our luggage. Overall our stay was ok but we wouldn't rush back.

30/12/2025: Unfortunately my room was a little dirty, but otherwise okay. The cleaning experience was stressful, and they forgot to update my minibar. Of most disappointment was the breakfast. The range of continental cereals and fruits was severely lacking, and although there was a fair range with the cooked breakfast, they can’t cook toast! They only did it on one side, and furthermore I could not do it on my own. They also failed to serve the tables in order. A decent effort but could improve.