18/03/2026: The room was great and the included breakfast was fantastic! Also a perfect location for a one night stopover to fully enjoy the Latin Quarter.
However, the check-in experience really dampened our enthusiasm. Expecting Galway would be busy for St Patrick's weekend, a few months ago we researched hotel rates and reserved at HH's "special offer" at the time, €199/night. Definitely higher than every other city/town on our 2 week trip, but assumed high season in a city.
Waiting in line at check-in though, two separate parties of walk-in/no reservations ahead of us were offered the current special of almost 50% less, €105. When we asked if we could switch to this rate, we were told this was not possible, we would have had to cancel our existing reservation 48 hours in advance and then re-book at the current offer rate. The only option was being upgraded to a larger room. We had not paid for the room yet, and the reservation was directly through the hotel, not a 3rd party booking site.
Very disappointing initial impression of an otherwise enjoyable visit.
14/03/2026: I booked at the very last minute on the bus when I arrived in Galway, and what a wonderful surprise! Everything was absolutely perfect from beginning to end.
I was greeted by a very kind young lady whose name I unfortunately forget, and then Paige took over and looked after everything with incredible care. Truly exceptional service.
The room was magnificent, incredibly quiet, soft, and comfortable. The bottle of Prosecco included in my package was a thoughtful and much-appreciated touch. As for the bed… simply heavenly!
The hotel is ideally located right in the city center, which made the stay even more enjoyable. The breakfast was absolutely fantastic!
All the staff are smiling, welcoming, and very professional. And for such quality, the price is very reasonable.
I recommend this establishment 2000% and sincerely hope to have the opportunity to return someday.
A huge thank you to the entire team!
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