Mocha Beans Ballina in Ballina

My girlfriend and myself went to Mocha Beans on Wednesday and it was unreal. The service and the food was the best we ever got. I even left a tip which I don't normally do. However, we returned today (Saturday) hoping for the same. We ordered exactly the same thing and I wanted to pay most of it in cash and the rest on card and I was bluntly told by a manager that they can't do two transactions. I thought "ok fair enough" and paid on my card. We took our seats and my mocha was brought down within 2 minutes and 5 mins later our food was brought down. The difference between the food and even the service between the 2 days was night and day. My BLT was nearly falling apart as if it was half-arsed put together and my girlfriend's wrap was more just warm than toasted. On Wednesday we were welcomed with open arms and made feel very comfortable. Today (Saturday) however, we didn't get a "hello how can I help?" or a "how are you?" or even a smile. Even though we ordered the same thing both days, I was charged an extra €2.50 which isn't here nor there but that's not the point. Overall, it is a lovely place but the difference between standards based on staff was hard to believe. This is most unfortunate because the food is a bit on the steep side price wise but it was worth it Wednesday.

Mocha beans in Ballina is a really friendly quality coffee experience. The lady who prepared and served us couldn't have done more. Kay was cheerful, professional and more than happy to fulfill our order even though it deviated from the standard menu. The food was perfect and above the norm for similar places. Nice music and atmosphere too. Thank you.