The Gourmet Store in Kilkenny

07/12/2025: Lovely hotel. But we are home and shattered after barely sleeping with 2 toddlers in a family room, alarms going off in the rooms at 1am, 1:30am and 3:30am. After the second alarm went off at 1:30 I went to reception with my heart beating out of my chest with the fright and I was assured it would not happen again , but it did. The staff apologized and were nice but you don't spend a few hundred euro for a nice getaway not to sleep , in the morning there was no extended checkout or even a free coffee to make sure you got home safe driving. I literally could not stay awake and neither could my wife on our journey back to Dublin, overdosed on caffeine and rested but it's simply not good enough. I hope management see this and reach out as an apology at the front desk doesn't cut it I'm afraid.

10/09/2025: It’s a good family hotel. Despite the mixed reviews for the restaurant, we had a very nice meal on the first night, with the staff being attentive and the food coming quickly. They seem to know that we are here with kids and try to make things efficient! The Jurassic Park attraction was fun, and our toddler had a great time. She also enjoyed the kids pool. Breakfast was great! The coffee was great too, not the usual awful stuff you get from a lot of hotels. There were two less than ideal experiences, both at reception. 1) we were skipped when a rude person skipped the queue. The person on the desk knew this because she beckoned us over. 2) my uncle died and we needed an extra hour at checkout. It was 30 euro. I thought you could have just let that go.