The Pantry in Kilkenny

09/06/2025: Got food today from the saver menu they have and I was excited to try the food with my husband. Paid for our order and was handed a bag with 2 tiny burgers in it. I explained that isn't what we ordered and told them what we actually ordered to be met with attitude saying we are wrong. The burgers were 3.10 each, we paid almost €15 for our order. When I tried to explain I was talked over and told we ordered the wrong thing..we told her how does it make sense that the 3.10 burgers were costing us €15 then to be met with more attitude. Eventually the manager came out and she also was rude to us, I explained to her what we ordered and she went into an office. My husband pulled out the receipt and on it in small letters it said "snk bx" or something similar, I showed them that and I was then met with apologies from both staff members. I accepted the apologies and understood the board they were working off of only mentioned the burgers. My issue is instead of listening to me calmly explaining my predicament they spoke over me and acted like I was trying to get free food out of them. I didn't give 1 star because they did apologise but maybe in the future your staff should listen to people and not be rude/ disrespectful, not once did I raise my voice to them or get angry. I work with customers daily and in a busy store too i understand stress but we were 2 of 3 people in there at the time.

25/05/2025: Lovely staff, lovely atmosphere