24/05/2026: The hotel was overall okay, but unfortunately our experience had a few disappointments.
The rooms were fine, but nothing particularly special. The location is very good and convenient, which was definitely a plus. Parking over the weekend was very limited and quite difficult.
The biggest issue was the service in the bar and restaurant. On Saturday night I ordered a cocktail and was told I would need to wait 20 minutes. The following day at dinner, they forgot to bring our child’s meal. My husband and I were already halfway through our food before we had to ask where it was. Even after reminding them, it took another 10 minutes or so to arrive.
There were also a few basic details missing during dinner—things like salt, sauces, and even cutlery with dessert—which really should already be on the table or brought without asking.
The food itself was okay, but nothing extraordinary. My husband also found a hair in his meal when he was nearly finished, which was very disappointing.
On Sunday there seemed to be plenty of staff around, but the service still wasn’t great. The staff themselves were polite and friendly, so I can’t fault them personally, but it didn’t feel well organised.
We stayed on the third floor with a view of the rooftop, where there was a noisy fan or ventilation unit running, which wasn’t ideal.
Another issue was the Wi-Fi—there was no internet in our room, only in the corridor. It worked throughout the rest of the hotel, just not in the room. We reported it and were told they reset the router, but it didn’t solve the issue. To be fair, they did offer to move us to another room, but as we were leaving the following morning we decided not to change.
Overall, the location was great and the staff were friendly, but the service and attention to detail let the stay down.
18/05/2026: We stayed here for the weekend. We had a disability room, which was fantastic. Huge room with plenty of space for wheelchair. Gorgeous decor, great bar and live music and the friendliest staff. Couldn't have been better. We're going back in November
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