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22/03/2025: Below is an email I sent to Annie mays last night after the appalling service we received in Annie Mays Bar and Lounge yesterday for our daughters confirmation, after receiving a phone call after the email offering an apology and a lousy €50 voucher off our next visit to Annie Mays which I declined, I have decided to let others know exactly how we were treated. As someone that has been in the same industry for 13 years I was shocked at how poorly we were treated and the lack of concern afterwards. I will gladly never step foot in this establishment again and advise others to take their special occasions elsewhere To whom it may concern, We’ve recently got home from dining in your restaurant today for my daughter’s Confirmation. To say this has been the worst experience is an understatement, Annie Mays staff managed to completely ruin the majority of the day with some of the worst service I have ever experienced. As I’m in the same industry (sous chef in a well known Dublin restaurant, that is famous for its service) I have decided to hold off on leaving you a negative review. As we entered the restaurant we were shown to a partially set table, I’ve had this booked for months so this was my first red flag. After sitting down I asked the server to store our cake in the kitchen (standard practice in any restaurant) to which I was told she could store it there but we wouldn’t be allowed cut it or eat it on the premises. She took the cake away and returned it approximately 30 minutes later, with the back of the cake completely battered, it was either knocked or handled incorrectly but wasn’t given to the server in this condition. We moved on and decided to have the cake at home later, not a big deal. Our starters came after a lengthy 30 minutes wait, our table wasn’t cleared for at least 30 minutes after we finished. After the table was cleared we were left to wait another 20-30 minutes before receiving MOST of our mains. After most people received their food we were informed that 5 main courses weren’t rang in and it would be 5 minutes more before they were ready, again this happens I don’t mind waiting five minutes but it was actually another 20 minutes before we received our food. The five missing mains were all burgers and they were cooked in a rush (presumably microwaved) and were like rubber bullets, completely inedible, disgusting and not worth the wait at all. After we ate what we could of the burger we then waited a good 30-40 minutes for desserts, at this stage everyone was ready to go home and no one even wanted them, the damage was done. On paying the bill I nearly laughed in the ladies face when she removed 3 portions of chips as a good will gesture. We chose to salvage the day and say nothing but my daughter actually apologised to me for picking Annie Mays as we left and it really, really upset me. This meal took approximately 3.5-4 hours and we were served drinks twice, anything after we had to go to the bar and order as the wait time for any sort of service was ridiculous. Like I said I’ve chosen to leave this off public reviews to give you a chance to fix the problem you created. We have had many family functions in Annie Mays before with the same group of people (18 of us) and every adult at the table said they would never return again. You’ve not only embarrassed yourselves but myself, my husband and my daughter. I really think your staff need some serious training because I had better service in Karen’s diner with my kids last week, if you don’t get the reference I implore you to Google what Karen’s diner is about. Regards Laura McAndrew

18/03/2025: Food is average. Disappointing. However staff are amazing and restaurant looks great.