Discover the best restaurantof otras cocinas europeas in Buncrana

20/09/2025: Quiet hotel with great amenities

19/09/2025: Thank you for your reply... but this is absolutely not true... when I reserved the 6 rooms it was made very clear that we were burying our father that day and we're attending the sister hotel for the funeral lunch.. furthermore when we were checking in I said it to the receptionist.. it wasn't just this.. the staff don't say hello on the corridors..or a simple good morning..breakfast was a grunt of what is your room number.. that was the sum total of communication.. not good enough.. really disappointed... This is my original and honest review.. Too say I was absolutely shocked by the lack of professionalism in this hotel is an understatement. There was one nice young lad in the bar who was friendly. We were a family who buried our father last Saturday..we had the funeral lunch in the lake of shadows(a sister hotel to the gateway) ..they unfortunately were fully booked as was the ballyliffen townhouse where we had been staying for 4 previous nights.. (a hotel I highly recommend..what a fantastic team and atmosphere..you would do well to visit them to see how a hotel is professionally run with great team morale) not one member of staff acknowledged the death of our dad.. you could walk the corridor to the rooms and I was in 4?? so I met a lot of staff on the long walk... not one single staff member acknowledged or greeted us ..and some would actually walk through you.. there is something majorly wrong with your team morale.. I have never stayed where staff were so rude through their lack of acknowledgement.. lots of training needed.. even the breakfast staff were rude .. I have never left a review like this in my life.. bitterly disappointed