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17/01/2026: I am not a person to complain, I spent over 5 years working in the hospitality industry and understand that mistakes happen. I have also never left a negative review before however the experience last night warrants it. Dined here on the 14/01/25 as a group of 4. We booked in before going to see Christy Moore after seeing they were offering a special set menu pre concert. We were booked in for 18:30, with the concert due to start at 20:00. The meal was a disaster from start to finish. We were sat and given menus and water, that was fine. Over 20 minutes then went by with no sign of any staff member coming to our table to take our order. We then made several attempts to get someone’s attention to take our order, it appeared staff members were avoiding eye contact. We eventually had our order taken for our food and drinks. We had a visible view of the bar and could see our 3 drinks sitting on a tray waiting to be delivered for over 10 minutes while multiple members of staff walked by the bar repeatedly. Our starters arrived; two members of the party ordered soup which arrived in a tiny bowl and did not receive the brown bread it was due to be served with. They also did not receive soup spoons. We finished our starters and sat with our empty plates on the table again for a very long time. At this stage we were very conscious of the time as we had the concert at 8pm. One of the party had to walk to the complete other end of the restaurant and ask a staff member to clear our plates so that we could get our mains. Our mains arrived just after 19:30. Two of the party ordered the beef and asked for it with the sauce on the side. The beef arrived with the sauce on it. This was mentioned to the staff who delivered the food but due to the time pressure we were now under there was no time to send it back. To add insult to this mistake, both of the beefs were stone cold. It was not eaten. The other two mains ordered were the sea bass, which tasted fine but nothing special or amazing. There was also no vegetables served with the mains which for the price is just not acceptable. We went up to pay and at no stage were we asked by staff how our meal was. I brought up about the problem with the starters and mains and the staff member took 30% off the bill. Prior to the discount the bill was €195, not a small amount of money. Even paying the €150 for what we received was too much. He did not make eye contact or apologise during the entire interaction. This entire experience put such a dampener on our evening. I understand that the hotel was very busy with the concert that was on but the event had been announced months ago. It is not acceptable to be so underprepared. For a venue that holds so many events and weddings I simply do not understand how last night was allowed to happen. We are local to Naas and have visited the Killashee so many times for meals and special occasions. My fiancé and I were even considering having our wedding here. However, after last nights disaster we will not be and will think twice before coming here for a meal again.

17/11/2025: We visited for the festive afternoon tea. When I asked about the price by email, I was told it was €44 with prosecco included. They served mulled wine with the afternoon tea, and we were told it was included in the price. However, at the restaurant we were charged extra for the prosecco, and the festive afternoon tea itself was €45. I had to ask for a new glass because the first one had lipstick on it. The quality of the food was fine and the tea was okay. The service was excellent—staff were attentive and very helpful. However, the experience didn’t feel very festive. Aside from a large Christmas tree in the room, there wasn’t much decoration. The setup also didn’t match the festive presentation shown on their Instagram, which was disappointing