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12/08/2025: We only went for a day out. It was lovely. The grounds of the castle are lovely and the walk up the mountain is very enjoyable.

10/08/2025: My stay at Castle Hotel was far below expectations. I paid for a higher-category room, yet I was placed in an inferior one, in poor condition – with a broken light fixture and facilities that did not match the price paid. I have photographs and videos to prove this. From the moment I arrived, the reception staff were unwelcoming. I was kept waiting for more than two hours before being allowed to check in, and throughout my stay, every request I made was declined without reasonable explanation. I cannot understand why, as my payment holds the same value as any other guest’s. Unfortunately, I felt I was being treated differently. At check-out, I requested that the receptionist call a taxi, as the hotel is located in a rural area where my phone had no signal. She claimed there were no taxis available and stated that no one at the hotel could assist me. Moments later, I saw other guests request taxis and be assisted immediately, right in front of me. I had to go outside the hotel to get signal, and upon my very first call, a taxi arrived within ten minutes. What disappointed me most was the attitude of the staff. They behaved as if they were above their position, lacking the humility and professionalism that hospitality work demands. Their role is to serve guests with courtesy, not to let personal biases dictate their conduct. This was not only unprofessional, but deeply unbecoming of an establishment of this level. As a foreign visitor, it was deeply unsettling to experience such treatment. I was disrespected, poorly attended to, and witnessed behaviour I can only describe as xenophobic – something entirely incompatible with the image this hotel purports to uphold. The hotel itself has good facilities, but the customer service, particularly at reception, was the worst I have ever encountered. I do not recommend it for foreign guests.