Alcock & Brown in

04/10/2025: The location is poor. We were met by a man using some type of substance on a stoop outside of the hotel, there was a mugging that someone in our group witnessed outside of the hotel, then a person obviously under the influence made their way into the hotel lobby and created a disturbance. All within 2 hours of arriving. The staff has been friendly. The accommodations are worn down. I will not recommended this location. I'm not certain how this is a 4 star hotel.

02/10/2025: I stayed here with my family on 11-13 September, 2025. Along with us was our service animal. Around 9:00pm local time on 11 September, I took the service animal outside which required taking the elevator to the lobby and out the front door, passing by the main desk. Upon reaching the front desk area, a hotel associate stopped me and pets were not allowed to stay at the hotel. I replied “your website states guide dogs and therapy animals are permitted.” After a repetition of the exchange, I requested a discussion of the matter after walking the therapy dog. Upon my return, my partner and I met with the duty manager who stated it was okay for the therapy dog to stay but that advanced notice was required. I noted the policy, present in the FAQ, does not mention a requirement of advanced notice. Additionally, nowhere else on the website nor other posting made clear advanced notice was required for guide dogs or therapy animals. I reached out to the hotel afterwards in hopes of placing this requirement on the website. Unfortunately, I did not receive a reply. If staying at this hotel and bringing a guide dog or therapy animal, please be aware they have a policy of requiring advanced notice despite no notice of this requirement. The hotel otherwise is lovely and located near transportation and tourist attractions. I would consider staying here especially if wanting to be away from crowds and noise at night.