Beef & Lobster in Galway

Very attentive and hospitable staff, Elizabeth served us and was very friendly

The duck wings were fantastic (sweet and spicy) as was the steak and greens. Server Elizabete was very friendly and courteous. Nice view of the main street too and convenient to going out right after

We visited Beef and Lobster in Galway for dinner today as a group of four. While the food itself was tasty and, overall, enjoyable, the experience was seriously let down by poor attention to detail and, most importantly, a very concerning issue regarding gluten and allergen safety. I clearly communicated that I am coeliac and would require gluten-free food. I also specifically requested an allergen menu, which was provided and clearly indicated which dishes contained particular allergens. Given this, I expected a high level of care when it came to preparing and serving gluten-free food. Unfortunately, this was not the case. Three of us ordered the brownie, which the menu clearly stated was gluten-free. When the brownies arrived, they had dark crumbs/cookie pieces sprinkled over the top. We initially tasted the dessert and it was actually so good that we thought it was almost too good to be true. It was only after tasting it that we thought to ask the waiter whether it was definitely gluten-free, particularly because of the crumbs/cookie pieces on top. We questioned the waiter and asked specifically whether the dessert was gluten-free. The waiter had to go back to check and subsequently returned to apologise and tell us that the topping actually contained gluten. This is extremely concerning. A dessert is advertised on the menu as gluten-free, yet the dessert being served had a gluten-containing topping. More seriously, as someone with coeliac disease, I had already eaten it before we discovered the issue. The restaurant subsequently brought out another brownie without the topping, which was supposedly the gluten-free version. For someone with coeliac disease, this is not simply a matter of preference or inconvenience. Being exposed to gluten can cause significant symptoms and some people can become seriously unwell for days afterwards. The effects can vary from person to person, but the important point is that it is a genuine health issue. An apology afterwards does not undo the fact that I was served gluten after the restaurant had been explicitly informed that I have coeliac disease and required gluten-free food. There were other issues with attention to detail throughout the meal. We ordered our steaks well done, but they arrived not completely well done. We were also left waiting a long time for one of our cocktails, despite asking about it three times, while other tables appeared to be receiving their orders much more promptly. The overall impression was that communication between members of staff was poor. It seemed that information was getting lost between the different people taking and delivering orders, which contributed to delays and mistakes. It is a real shame because the food itself was tasty and we had been looking forward to the meal. However, when a restaurant provides an allergen menu and specifically states that a dish is gluten-free, customers need to be able to trust that information. In this case, that trust was broken, and the consequences of getting this wrong can be serious. For me, the biggest issue is not that the service was slow or that a steak wasn’t cooked exactly as requested. Mistakes happen. The most serious concern is the lack of attention to allergen safety and the apparent failure to communicate an important dietary requirement between staff. I hope Beef and Lobster takes this feedback seriously, particularly regarding how gluten-free dishes are labelled, prepared, checked and served. Customers with coeliac disease should be able to dine without having to question whether a dish advertised as gluten-free actually contains gluten.

We had the ribeye on the bone & kids chicken gougons and fries, they were both the best. The staff were nice and the atmosphere pleasent.

Elizabeth our waitress was great. Made a really good meal a great meal.

Excellent meat. It's true they add a 10% tip. They deserve it.

The food is very good and the portions are generous. Special mention to the Chef for the Eggs Benedict 🥚👍

Was great food. Elizabeth was amazing.

We had the best possible waiter, Alessandro!

Firstly, the waitress we had was wonderful. She kept checking in if we needed any other drinks. Food: I wouldn't recommend the burger. It was €17.95, it doesn't come with anything. It was sat on a large plate. I've never seen anything like it before, just a lonely burger on the plate with not even a handful of chips or side salad. The burger tasted like it was cooked from frozen. It didn't taste like beef, it was dense. I didn't even realise there was a tomato in the burger it was cut so thinly. The gherkins didn't have any flavour either. The cheese however was nice. Steaks- Surf n Turf- the steak was cooked as requested. It was a little bit tough. The lobster wasn't worth the additional cost. You'd get more meat on a shrimp. 9oz Fillet- It was cooked as requested. Both steaks came with a small side salad and a hint of peppercorn sauce. I personally would re-evaluate how your chefs make the burgers, it doesn't take much to make a fresh burger patty and season it. THE SIDES, seriously, I understand businesses need to make money, but having a handful of chips or a side salad with your meals is a given. I've been to numerous restaurants and coming here made me feel like I was purchasing from EA, continuous paywalls to make you full. I don't think I would bring my family here again to be honest. The price range doesn't go hand in hand with the quality. It's a pity because it's in a prime location.