Caffè Nero Kilkenny in Kilkenny

15/07/2025: Perfect central location in Kilkenny. The staff was very helpful and friendly. The building is charming. The rooms were spacious, though a bit outdated.

13/06/2025: This hotel is probably one of the best hotels we have stayed in. It is the third hotel in this group we have stayed in. The room was amazing, comfortable, beautifully designed, clean and quiet at night. I could not fault it. The breakfast was amazing. It did not have lots of variety but what was there was very good. The porridge was very nice and I often don't like porridge. The manager was friendly and supportive of new staff and all other staff. It was clear she worked closely with them and I am sure it was valued. There was all female staff serving breakfast. We had one evening meal in Ember and it is this experience which really upset me personally and translated into three stars for me. All the staff were male who worked in the evening. It was clear that one staff member needed extra support as they must have just started working at your hotel, but during our meal he just appeared left out, ignored and overlooked by the manager. I felt for him and what it must have done for his confidence. The evening manager made limited effort to support, encourage or just make him feel included. This was in direct contrast to what happened in the morning at breakfast. Everyone needs to learn and the evening experience was a totally negative one. How can he ever learn in such an environment. If I was this man who was learning I would not return but if he does it would be good if he has a better experience from now on. I don't want to witness negative treatment of staff while I am eating or anywhere else. This impacted greatly on my overall experience.