Hooked in Galway

07/09/2026: Stayed at the Connacht Hotel as a couple and had a really enjoyable stay. The hotel is clean, well decorated and has a welcoming atmosphere. The staff at reception were particularly helpful and hospitable, which made the check-in experience really easy. We also had breakfast for €13.50, which I thought was great value. There was a lot of variety, including a lovely Full Irish breakfast as well as a great selection of cereals and granolas. The room itself was fairly standard and the bathroom had a slightly older style but very clean and the bed was surprisingly comfortable and we both had a great night’s sleep. Overall, I’d definitely stay here again if I’m staying in Galway. Great value, friendly staff and a comfortable stay!

17/06/2026: (update): After I contacted the hotel, the management team helped resolve the issue. If you run into any booking issues, I’d recommend reaching out directly to the Guest Relations team. They seem to handle these problems much more efficiently. (original): Honestly, communicating with the reservation team by email was quite frustrating. They were polite, but it felt like they didn’t really understand my questions. For the same dates, the price they gave me by email was almost twice the price listed on their official booking website. I really don’t understand how that could happen. When I asked for an explanation, the answer was still very vague. I also asked a simple question about changing my stay dates, but the replies kept missing the point. It made the whole process much more confusing than it needed to be. I have kept all the email records, so this review is based on my actual communication with the reservation team. I hope the hotel can improve its staff training and make the reservation process clearer for guests.