Kielys Chipper in Cork

06/05/2025: The rooms were luxurious, spacious and clean. My wife and I stayed over night for a wedding. It was a nice venue with nice food. My wife is coeliac (gluten free) so she notified staff of this. 30mins after finishing the meal she was throwing it all back up, having had to run to the bathroom. She spent the whole night in bed feeling unwell and missing our friend's wedding. Something must have been cross-contaminated or not prepared gluten free. I spoke to a member of staff that night to log the issue. On check out there was no mention of it so I had to raise it. The duty manager advised that all processes were followed and that it often happens at weddings with so many meals being served and it was just unfortunate. He seemed to be just trying to fob it off - i.e. these things happen and it's unfortunate. I think if the food you serve is often causing people to be sick, you should revisit your processes. We have never had issues at other weddings and often go out for food. The duty manager eventually offered us complimentary afternoon tea and made sure he had our details and would email us in a day or two. We have not received an email in the month since then. ___________________________________________________________ Update: The Guest Relations Manager contacted me the day after posting this review. She was very apologetic and could see in the hotel’s notes that there had been a mix up in handling this issue. She assured me that they take dietary requirements seriously and that it should not have happened my wife. We were offered a complimentary experience to make up for the error and were impressed with how the Guest Relations Manager handled it. She did not prompt me to change the review - her intention seemed to be that we were looked after. She also asked how my wife was since which was appreciated.

06/05/2025: We really enjoyed our stay here. We visited for 3 nights and the beds were comfy, there was a fridge in the room and the bathroom was very spacious. The grounds are lovely and we went to the fairy trail and played in the playground with our little girl. It was easy to get Bottled water to make bottles which made life easier. Breakfast in the mornings was absolutely class We loved it! The breakfast staff were top class! The rooms were cleaned daily and staff very friendly. We went to the swimming pool at the spa which was quite cold for a baby (26 degrees) and there weren't many facilities for baby changing. I asked the staff could my husband take my daughter and they said that only facilities were in the women's (this was a mistake on their part as there are facilities in the men's too) The only thing i didn't enjoy was our restaurant experience in Amber. I would have expected better service from a restaurant within a 5* hotel.