Lee Valley Golf and Country Club in

14/06/2026: Visited here for lunch today. The restaurant was very busy and full so we were offered a table in the bar. This was perfect for us 2 adults, 3 kids. Our order was taken within 10 mins of sitting but then all the issues came up. The food took quite a long time to come to the table +30 minutes. My sister ordered chowder but was never given the correct cutlery. So she had to go looking for it. Ordered cordial for the kids. This came when all our food had been finished. We went to the bar 4 times to ask for gravy/salt/drinks/cutlery etc. The staff were clearly under a lot of pressure. Such small things made our whole experience fairly disappointing. The food was ok but nothing special and the prices did not reflect this. Even when trying to pay it was really hard to get served. And when we were about to pay the manager started loudly giving out to staff telling them to put glasses on an empty table...instead of completing the sale. We possibly came on a bad day and thats unfortunate for us. But from my own experience in hospitality the hotel simply is not staffed adequately. But a little communication goes a really long way to giving customers the feeling that your patronage is recognised and appreciated. This establishment did not perform any good customer service today.

13/06/2026: Food and service was incredible, we had food in the restaurant. Seafood is so fresh, and Josh was very helpful. Definitely will be back.