Scoozi, menu in Cork

I've been to scoozi a lot of times and I've had no problems until today. My partner and I ordered the mushrooms for the starter and two steak and mushroom tagliatelle. We love mushrooms. The mushrooms came out and it was 6 of them, quite small, a small dip, and a scoop of coleslaw on a butterheas lettuce leaf. This was €11.25. I asked the waitress if there was a possibility to bring it back because I didn't feel comfortable paying so much for such a small portion. She said she would ask. She was very accommodating and understanding. A manager comes over, I think Jessica might have been her name, brown hair, tall, and glasses. Asked if it I wanted them taken away and she could take them off our bill. I said okay. She asked if we would like our mains, I said yes, please. She said they would be out and took away the mushrooms. There was a crash of glass soon after and I get up to wash my hands before my mains come. The manager (Jessica ? Tall, brunette, and glasses) stopped me on the way to the bathroom to say that she had taken my starter off the bill and that she made a snarky comment saying she thought I was being inappropriate. I was confused as I went to wash my hands and went back to my table. Once I sit back down at my table I discussed with my partner and I was genuinely confused if I had done something. Maybe her bringing back the mushrooms made her crash into someone and therefore the glasses shattered? Maybe she was blaming me for that? Not sure as I was sitting facing away from the crashing sound. I also asked the waitress if I had done something wrong and she didn't say that I had. I finished my food, and paid. I asked the staff at the counter if that was a manager and if I could speak to her. Danny came and tried to ask what was wrong but I said I would like to speak with the other manager. I just wanted to confront her directly about what she meant. She basically monologued at me and my partner for returning the mushrooms. She said she's spent over 20 years in the industry, if I heard her correctly. That this has never happened before and took her by surprise. She said maybe that I didn't think it was worth €11.25 but she thought it was worth that money. She said everything is made in house, panko breadcrumbs, the cream cheese, the mushrooms etc. There's apparently 3 kitchens. She's gone to many restaurants and has never done this. She said if I had asked for more mushrooms, they would have gladly given me more mushrooms. That they want me to be full and be satisfied with the food. I did not kick up a fuss as I stared at her in disbelief. All I did was nod my head and say okay. I did however bring up the fact that they did not have to let me send back the mushrooms, which she interjected and said she had no problem taking it off the bill and wanted me to be happy. I also said that I would have been happy to have received a different remedy. She never apologised for her comment, which was not an awful comment by any means but felt very unnecessary, unprofessional, and "inappropriate" in my opinion. I would have been okay had she had told me no, it's not possible to send it back and offered to give me some more mushrooms or even if I had to suffer the costs. Instead she just offered to take it back and never asked what the problem was and didn't not try to solve the problem in another way before it resorted to her taking the mushrooms away. She said they had to be binned, which was probably not necessary, maybe one of the staff would have liked them. You would think after 20 or so years in the industry you would learn how to discuss with a customer, different ways of solving a problem instead of taking a course of action that she did not want to take and then confront me and make a snarky comment at me after the fact. I had not spoken to this manager before she came to the table to take the mushrooms but somehow she knew that I was unhappy about the amount of mushrooms but never brought up giving my partner and I more until after I asked to speak with her after paying. Not satisfied today.

Really nice and tasty food. Busy and had to wait a few minutes for a table but it was worth it

We arrived without a reservation, and were seated promptly. There were seven of us, and some ordered fish and chips, others spaghetti Bolognese, chicken fingers with fries, and barbecue wings. Everything was delicious and very generous. The waiters were very friendly.

The food was okay, but not particularly impressive. The service was average, and unfortunately, the waitress was quite slow.

You MUST try Scoozi! Cork's hidden gem. Excellent. Must try the desserts. Chocolate cupcake was 5 stars. Same for the apple pie. Like nothing we have ever had.

Great food, atmosphere, and staff. We recommend the quiche; it was delicious.

I’ve been to Scoozi many times for their Aussie steak, and it never fails—always so fulfilling and delicious! The fries and sauces are fantastic (I’m not usually a big fries person, but I always finish every single one here). I visited again yesterday and ordered my steak cooked medium. When it arrived, it was a bit rare for my personal taste (I used to only eat well-done, but i tried to eating like but medium cooked. I'm a bit sensitive to rare meat!). I politely asked our server if the kitchen could cook it just a little bit more. He was so kind and helpful, checking with the kitchen right away. To my complete surprise, the manager brought out a brand-new steak for me! I felt so touched by their generosity. They truly go above and beyond for their customers. Scoozi has a lovely atmosphere, great options, incredible service, and very affordable prices. Thank you so much to the whole team—your service is 100% worth it, and I will definitely be back again soon!❤️

Terrific food, lovely friendly staff

I haven’t been here yet, but I’m going in September and I can’t bloody wait!!

The food was absolutely delicious, and the staff were incredibly friendly and welcoming. We really enjoyed our visit. The only small downside was that the chairs were a bit uncomfortable, but everything else was great. We’d definitely come back!