The Gleneagle Hotel & Apartments in Killarney

I don’t know how hotels get their star ratings in this country. But this is not a four star hotel to me. I’ve just spent two nights here as part of the AIMS Weekend 2026. To say we were treated as second class guests is an understatement. The attitude from the staff from the outset was good, but went dramatically downhill when we were being “frisked”is the only way to put it for alcohol being brought into our paid bedrooms. Can I just also add that we pay €450 each for a shared room for two nights bed and breakfast including our events tickets which are €120 so we don’t get any discount as some of us even have to share with two others so that the hotel making €990 on a room for two night. Not cheap. I have never come across this behaviour by any other hotel. Security with just simply rotten, argumentative attitudes were accosting Anyone seen bringing drink upstairs or downstairs and people who had bought a drink in the bar and simply returning to their bedrooms were being harassed by these individuals. I myself spoke to one of the guys who was patrolling the enterance at reception up to the bedrooms about his attitude and all I got was an argument of him. Terrible individual to people who are just trying to enjoy their weekend. This is a super weekend which brings in over 1400 people for the banquet on the Friday night so no small amount of money as you can imagine to the hotel. I will never forget the girl on the Saturday night being made prove that her drink which was water and cordial had no alcohol in it by offering it to the staff member to drink? shocking carry on. The room was clean. The bed was comfortable but the bathroom sadly is very dated. The water pressure in the sink was dangerously strong and I really don’t understand in this day and age why people still have shower curtains in their bathrooms. Everything about this hotel has remained the same for the over 10 years that I have been travelling to the AIMS Weekend 2026. Bar one or two other years where I have stayed in other better hotels. I will not stay in this hotel again and Will instead choose to just get tickets for the events and stay elsewhere. The staff in the bars and on reception, we’re all very helpful and lovely. But unfortunately, the others spoiled the experience for everybody. I am sure there will be other complaints made directly to the hotel and to the aims organising council. Personally, I think the weekend at this stage needs to go elsewhere.

I stay in the apartments for Bikefest every year - the best way to do it! Great comfort and space on the same site of all going on. Staff are so super friendly and helpful also. Fantastic!