The Old Bank House in Kinsale

There was 1 key at check in for 2 people. Went back to ask if we could get a 2nd key cut and were moved to another room. 2nd room had tea/coffee but no kettle, espresso machine or fan, so we grabbed them from the first room as to not bother staff. There was also no iron. Window hard to open. Safe hard to lock and couldn’t unlock it. Maintenance arrived and unlocked it manually. I asked how to relock it and he said he had bad English. I was a bit worried as I had to leave and had nowhere to store passport/cash. As I was leaving, a manager arrived and figured out the safe batteries were dead, so she gave me new batteries. Room service gave us new towels and water only but didn’t replenish coffee or milk. There is no fan in the bathroom. Shower was cold on 3rd day, and reception said to wait 20 minutes while they boosted the hot water. I had a do not disturb sign on the door, yet cleaning staff scared me by walking in without knocking. To note, there were no internal-only locks, which seemed a bit unsafe, especially considering we were told that a previous guest walked out with one of the keys to our original room. All in all, the room was clean, bed comfortable (as long as you don’t fall into the middle where two twins were pushed together) and location great. The issue is it is a 3 star hotel billed as 5 star, so overpriced/overrated. If it were listed as a 3 star and priced accordingly, there would be no issue.

Food soup of day, vegetables as I think it best ever I taste! Thank you

Very pleasant walkin breakfast.

Great place to stay. Service was ok but I am really spoilt in the regard. Everything else was great

Great place for brunch. Reasonably priced and lots to choose from. Friendly staff. Some outdoor seating also. It’s a bit of a trek to the toilet however it’s not a huge issue.

Lovely place full of life , beautiful rooms and staff charming. Breakfast delicious and really close to the bus station and town centre