The Silver Oak in Athlone

20/12/2025: I had a disappointing experience with customer service at Spice India Athlone while placing a takeaway order. Once the customer in front of me was served, my presence at the counter was completely ignored. When I was about to place my order, the lady at the takeaway counter abruptly said “one minute” and immediately started taking a phone order, without any eye contact, acknowledgement, or polite request to wait. I would like to clearly state that I was not expecting her to attend to me before the phone order. I was absolutely ready to wait. However, there is a proper and respectful way staff should communicate this to a customer who is standing in the queue. A simple gesture, smile, or polite request would have been enough. The restaurant was not busy at the time (around 6 pm), so there was no justification for this dismissive behaviour. Instead, I was made to feel ignored and unwelcome. Only when another staff member stepped in was my order finally taken. I would like to specifically mention that the male staff member who assisted me was friendly, polite, and professional. His behaviour clearly showed that good customer service is possible at this establishment. While the food itself was acceptable, the customer service experience was not.

20/12/2025: Good food and good ambiance, butter milk was fulfilling